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# naw, call em madam
or Mrs/Ms Somebody

various elderly relatives of mine are always complaining that people ring em up and use their first name

is a bit weird to be told off for calling someone 'madam' and not be told what you *should* call them

edit: was it this woman who told you off, or your boss?
(, Thu 14 Jun 2007, 10:36, archived)
# The lady.
Oooh, I'd never call someone by their first name, that'd be professional death for me.
(, Thu 14 Jun 2007, 10:43, archived)