
for instance, insurance companies and the like who often deal with technical jargon that those outside the industry don't understand. That is a good case for making an effort to word letters and documents in terms their customers will understand.
I sometimes wonder on some of the finer points though - is it really making things plainer, or is it just dumbing down?
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Sun 31 Aug 2008, 12:28,
archived)
I sometimes wonder on some of the finer points though - is it really making things plainer, or is it just dumbing down?