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This is a normal post I worked for the DWP for about ten years.
Though I didn't work with working-age benefit cases. I can honestly say that it was the worst job I've ever had, so bad that it was the only job I ever left by choice, but still I ask that you direct your ire to the culture of outsourcing rather than the underpaid people who actually work for the DWP. For most of the people I worked with it was just a job, but many genuinely worked there to do good.
(, Sat 4 Jun 2022, 6:30, Reply)