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Home » Question of the Week » Banks » Post 483807 | Search
This is a question Banks

Your Ginger Fuhrer froths, "I hate my bank. Not because of debt or anything but because I hate being sold to - possibly pathologically so - and everytime I speak to them they try and sell me services. Gold cards, isas, insurance, you know the crap. It drives me insane. I ALREADY BANK WITH YOU. STOP IT. YOU MAKE ME FRIGHTED TO DO MY NORMAL BANKING. I'm angry even thinking about them."

So, tell us your banking stories of woe.

No doubt at least one of you has shagged in the vault, shat on a counter or thrown up in a cash machine. Or something

(, Thu 16 Jul 2009, 13:15)
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when i say whoah, i mean WHOAH!
several years ago, when my cash was flowing a little better, i made monthly donations to a certain children's charity by direct debit. unfortunately, the cash flow dried up and i had to put a stop to these donations. i wrote to the charity, explaining my situation. i received a very nice letter in return, thanking me for what i had already given and wishing me well for the future.
i then phoned my bank, NatWest. i explained that i needed to cancel the direct debit payments, which they assured me they would take care of immediately.
imagine my surprise when, one month later, my statement showed a direct debit payment to the aforementioned charity! not wanting this to happen again, i decided to forgo the telephone and go to my bank in person. i told them of my displeasure at their inability to handle a simple instruction and demanded that this be rectified.
once again, i received their assurances that this would be taken care of. however, as they had "no record" of my previous instructions, a refund was not forthcoming.
fast forward another month. guess what? the same thing happened again! not only had they made another charity payment, but they had charged me £50 for being overdrawn by 2p!
angry? i was furious! i was so incensed by rage that i could have ridden a column of my own vitriolic flame to the bank. instead, i got a bus.
i demanded to see the branch manager, saying that, if he didn't see me now, he'd be seeing both me and my lawyer within the hour.
i informed him in no uncertain terms that i would not be paying a fee for being overdrawn, as it was clearly the fault of his bank. i also said that, if my direct debit wasn't cancelled there and then, i would sue. i said a great many other words, most of which would be spelled in genteel circles like this: *!@"*!
my direct debit was cancelled, i didn't pay the fee and i've never had another problem with them in the 20 years i've been a customer.

still didn't get a fucking refund, though.
(, Thu 16 Jul 2009, 23:17, 11 replies)
I'd nuke the branch from orbit
Just to be sure.
(, Thu 16 Jul 2009, 23:19, closed)
that's what i felt like doing at the time
but, like i said, i've never had another problem with them. i never bank over the phone, though, i always go into the branch
(, Thu 16 Jul 2009, 23:28, closed)
That am all of teh suck.
At least your money went to a good cause, though, rather than the bank.
(, Fri 17 Jul 2009, 11:24, closed)
true
i was a world vision sponsor for 6 years. still would be, if i could afford it.
(, Sat 18 Jul 2009, 0:26, closed)
That am all of teh suck
You have a way with words, I shall remember that one.
(, Sun 19 Jul 2009, 3:02, closed)
you should have got a refund
Direct Debit Guarantee. Means that if *anything* fucks up with a DD, the bank are obligated to refund first, ask questions later. They don't like it, but they do it if you ask nicely*

You clearly didn't swear enough.

*nicely may not be the most appropriate word.
(, Fri 17 Jul 2009, 14:05, closed)
i discovered this
far too late to do anything about it
(, Sat 18 Jul 2009, 0:27, closed)
Great imagery
This gets a click simply for "Could have ridden a column of my own vitriolic flame to the bank. instead, i got a bus."
(, Fri 17 Jul 2009, 14:27, closed)
heheh
i was rather annoyed ;)
(, Sat 18 Jul 2009, 0:27, closed)
Always,,,
I had this exact issue with ShatWest for ages when I wanted to cancel some direct debits.

Now everytime I call them I cheerfully inform them that I record all my calls to the bank which usually does the trick.
(, Mon 20 Jul 2009, 10:45, closed)
that's why i never bank by phone anymore
i do everything in person
(, Mon 20 Jul 2009, 18:10, closed)

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