I'm not so sure...
A lot of people do a LOT of stupid things on both sides of the cashier's counter. The customer is most certainly NOT always right, and neither are the companies providing services to them. Admittely there are some people out there who will take pleasure in causing loss or inconvenience to others, but in general I find most people will do the best they can most of the time :-)

I've had some utterly howling fuckups with my finances in my short but colourful life, 99% of them have been my fault and will take many years yet to put right! In any customer service job (and most of them are, no matter how you dress it up) you're going to eventually tire of the fuckwits who fail at life and blame you for their lack of competence.

Now admittedly I have a shit job, which involves me mostly sitting/standing around being looked down on by people who can't even tell the signature box from the magnetic strip on a card, but the general public, by and large, are complete idiots. Even me, I've been THAT idiot more than once, and some of my financial judgement calls in the past make me cringe now. I do have quite a lot of sympathy for lowly bank staff having to deal with such a vast number of completely clueless people. Fair play. I couldn't do that job, and if I had to, I would probably go stark raving face-shitting mad.

I can't and won't try to defend the more dodgy banking practices that seem to deliberately put people at risk, but seriously, consumers in general need to wake the fuck up and actually pay attention to their surroundings and the smallprint. At least half of the people I serve couldn't find their arse with both hands and a TomTom.

Anyone who genuinely believes they as a customer are always right is living in a fantasy land and quite frankly needs a good slap.
(keyboardman, Sun 19 Jul 2009, 15:58, Reply)