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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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I messed up
A job on the phones really is at the bottom of the working world. I can't think of anything worse than being on the phone to largely twattish people all day, and especially if it's in a proper sweathouse of a call-centre.

I worked for a fleet company and would field useless and child-like questions about cars day in and day out. One day I took a call from an obnoxious shithead - he riled me up from the get-go. If there's one thing I hate when on the phones, it's people treating you like you're stupid. That and being rude. This guy was both. He wanted to speak to someone else in the company, so I went to transfer him. After putting him on hold to transfer the call I vented my frustration by whispering into the handset 'you fucking rude bastard'. I put him through and went on with my day.

About an hour later my boss pulls me into a meeting room and plays me the call. I have by now totally forgotten about this call, as me abusing customers that were on hold was a pretty regular occurrence. So I'm not prepared in the slightest for what I hear:

'Hold on sir, I'll just put you through to him now... [3 second pause, then in a very distinct and clear whisper].... you fucking rude bastard.'

I didn't get fired. Part of me wishes I had.
(, Fri 4 Sep 2009, 0:48, Reply)

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