Clients Are StupidI once had to train a client on how to use their new website. I said, "point the mouse at that button." They looked at me with a quizzical expression, picked up the mouse and held it to the screen. Can you beat this bit of client stupidity?
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rob, Sun 28 Dec 2003, 22:47)
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The trouble is I.T. support now *expect* callers to be idiots and ask us stupid questionsMe (After spending 20 minutes paying to wait in a queue):
"I can't access any web sites over HTTP on port 80, but I can if I use HTTP on any other port. HTTPS, FTP, Mail and all other protocols are working fine and I can ping the web servers in question. Can you check if there is a problem with your transparent web cache?"
Blueyonder support:
Ok, can you tell me the status of the lights on your cable modem
I can't remember how many other pointless steps I had to go through before they'd give me the IP of their old proxy server, but it inspired (pearoast):
Telewest engineers were busy working on the latest server problem...
Needless to say there was a problem with their transparent proxies which they finally recognised and fixed a few hours later.
(, Tue 30 Dec 2003, 0:57, Reply)
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