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This is a question Clients Are Stupid

I once had to train a client on how to use their new website. I said, "point the mouse at that button." They looked at me with a quizzical expression, picked up the mouse and held it to the screen. Can you beat this bit of client stupidity?

(, Sun 28 Dec 2003, 22:47)
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Why did I agree to do this?
A non-profit organization contacted me to update and redesign their web site. The VP explained what he wanted done and he told me how much they could afford. Since they were a non-profit and I was feeling fluffy that day I said "Yes. That would be fine.". I looked at the site which was a true product of haste. I started by updating their contact list with a hand written list from a meeting that not everyone attended. Some people listed on the site were no longer involved but I didn't know which ones. This is still ongoing; the last email arrived this morning. The following is taken from our emails:

Me:
"I have been updating the site. So far I have made some improvements to the contacts....
There are also a few things on the list from the meeting that I cannot read: names, email addresses....
I would also like to know which names are no longer involved and can be deleted."

(The VP responds by telling me to email everyone for their correct info. I roll my eyes and give it a shot. Out of 55 emails, 10 get bounced back to me. I continue with redesigning the site. One week goes by without me hearing from him then I get this email.)

VP (in the format as sent, all in one line):
"Steve,at this time would you send a e-mail out about the fee for the league.If you contact jJack Spencer from peq. he can tell you the details. thanks j miller I also will contact Jack so he knows that this must be done."

(At this point I am completely baffled about what he is talking about.)

Me:
"I am somewhat confused by your email.
When we first spoke I agreed to redesign and update the league web site. It appears that you are under the impression that I will be doing administrative duties for the league. I have no problem with putting items on the web site. Sending correspondence to all the league members is not part of what I thought my duties would be.
We should really sit down and discuss what are my actual duties. I have a completely open calendar until Jan. 5. Please call me so that you, Jack and I can work out a time to meet."

VP:"Steve i will call you after i speak to jack to find out the details."

Did he read my email or is he still talking about the details for the "fee for the league?" I am not looking forward to that call.
(, Wed 31 Dec 2003, 16:12, Reply)

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