ComplainingI like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
(
Scaryduck LIKES EGG, Thu 2 Sep 2010, 13:16)
« Go Back
Third!Well, here's a happy story with a positive ending.
I complained about my phone contract when the mercenary bastards increased my tariff without telling me. Not only that but they disconnected an old sim card and sold the number to someone else (This was a pay as you go one and there was money still on the account)
I complained a number of times, to no avail. Then I received a "how are we doing?" survey - I gave them 1 out of 10. This was swiftly followed up by an apologetic customer relations person, who managed to refund my original money lost on the pay as you go phone, refund the money owed to me on my contract, and as a gesture of good will refund an additional month for the problems caused.
Excellent customer service in the end, and a proper result... just so annoying the hoops that I had to jump through to actually get it!
(, Thu 2 Sep 2010, 13:19, Reply)
« Go Back