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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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So I had a graphics card, a Sapphire HD4870
Which was a lovely little card and worked for slightly under the one year warranty before it started giving me graphics corruption and crashes all the time.
So I return it to Novatech, they check it and send it along to Sapphire to see if it can be repaired. After a month or so of pointless waiting it transpires that it can't be, so I am called and told a replacement is being sent out.

Oddly enough, it's not a HD4870, it's a HD5670 - which looks like it's better on paper. It's part of a newer range, but my old card was top-of-the-line when I got it whereas this 5670 was released as a mid-budget card. Long story short, Sapphire price-matched my depreciated card to a current model, and i've not gotten an equivilent replacement at all.

So I nip over to Novatech and explain my case, and am walking out within minutes with a brand-new HD5770 (slightly better than my original card and certainly more expensive). They were perfectly reasonable about it and joined me in slamming Sapphire for trying to rip me off.

So basically Novatech are pretty good when it comes to their customer service. I've not had cause to complain after dealing with them for a good few years now. I recommend them pretty highly.

Story not all that interesting, but then I don't return a lot of stuff or complain much.
(, Thu 2 Sep 2010, 19:36, Reply)

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