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I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
( , Thu 2 Sep 2010, 13:16)
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Once I had a problem with my Virgin broadband. After the usual checks failed, I called the tech helpline, and got through to an Asian-sounding woman. It took us the best part of an hour to solve the problem, and I have to say she was brilliant. After 20 minutes she told me we'd reached the time-limit, so I had to hang up and she'd call me back. Which she did, amazingly.
After much tweaking and twiddling we found and corrected the fault, and everything was working again. I thanked her for her excellent work.
I was already rather startled, but I had to go and lie down after the next bit. She thanked ME for being such a pleasant and patient customer to deal with.
Perhaps they have an allocation of one perfect call per month, and I got lucky that day.
( , Fri 3 Sep 2010, 10:26, 1 reply)
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