Scan Computers tried diddling me with a knackered hard drive
After spending almost three grand on hard drives with them, one came along that was SLIGHTLY different from the rest. Same drive, but the jumpers were set differently and the bag sealed differently.

Funnily enough, the day after it was installed, I had a phone call to say that it had failed. Cue 100-mile round trip to replace.

Closer inspection of the bag though, revealed why. There was writing on Scan's SCIL label, as though it had transferred off some sort of covering letter. Scanned it, mirrored it, read it. Turned out that someone had send the drive back as faulty, only for Scan to reseal the bag and ship it straight back out again!

A polite-but-firm email was quickly fired off, asking for (a) a replacement and (b) an explanation. A standard RMA email is what I received. No explanation. Rang up to arrange collection and the arsehole who answered obviously wasn't used to the company having to pick up the tab. "I've got a hard drive that needs to be sent back to you?" "Yeah?" "Well you lot are paying for the courier." "Are we?" (checks on computer) "Er, oh yeah."

Arrogant fuck. Oh and I never got an explanation out of them, just a replacement (and new this time) drive.

They lost about another three grand in sales for that little stunt, 'cos I switched to a mix of Dabs and PCNextDay from there on. And if Scan don't like me posting about their antics here there and everywhere, tough 'cos I've still got the bag the drive came in, label and all. So sue me.
( eXOBeX, Mon 6 Sep 2010, 0:39, Reply)