i like this idea
As well as my honda accord kamikaze approach to complaining mentioned earlier in qotw i also go to great lengths to highlight extremely good service. I once drove 200 miles to buy a phone for my wife. Only one left in stock was on the other side of the country. I got there five minutes before closing, made to complete the sale and realised i had forgotten my wallet. left the shop and then realised i couldnt pay for parking. Went back to beg for spare change. Without skipping a beat the salesman pulled a fiver from his pocket, wished me a safe journy and said he ould get it back from me when i returned for th phone. I wrote an email to charles dunstone as soon as i got home to big this guy up. I make a point of doing this whenever appropriate (although some people get cagey when you ask for their managers contact details)
(OTT, Tue 7 Sep 2010, 23:20, Reply)