I used to work for O2
and despite vowing to never work for them again (management were utter cunts at every level), their bread and butter customer service is still the best.

If you had come to me, I would have told you that you should accidentally 'drop' your phone, crack the screen, call your insurers and have a sparkling new replacement bought to your door in 24hours. Physical cosmetic faults are never ever covered by insurance, only manufacturers guarantee, so your comment about insurance is irrelevant and this is why Apple resolved the fault. Your service providers' guarantee typically only lasts a year, not even the length of the contract.

Not trying to be a dick, but read the small print and you would have saved yourself a load of time, money and hassle.
(Mr Fudge It shouldn't be illegal to have sex with an eagle, Fri 24 Feb 2012, 9:41, Reply)