The most jaw dropping call I ever made to the big V
After the usual soul destroying wait on hold, I got through and explained my problem. It turned out to take quite a while to fix - so long that it exceeded the 20 minute limit, and she had to call me back. I expected the worst, but no, she called back immediately.

She was patient, helpful, and - amazingly - actually seemed to know what she was doing. We eventually tracked down a fairly obscure configuration problem and fixed it. At the end of the call she even thanked ME for being patient!

I'm still reeling with surprise. No doubt she was first to go the last time they had any restructuring...
(moon monkey is busy making memories worth repressing, Fri 24 Feb 2012, 10:59, Reply)