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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Titish Bellicom
A while ago the current Miss Dchurch and myself moved into a property with no house number, and an address that is slightly wrong - the road in the address is not actually the road that the house is in.
This, understanderbly, results in a lot of lost mail - most companies manage to get mail to us, but not so Tittish Bellicom.

The only way I would know that my phone bill would need paying was when the phone was cut off through non-payment - I'd phone them up, explain that I received no letters/bills etc..., pay the money and have a phone again within 24 hours. Not ideal...but it worked.
On one of these occassions I asked if I could simply just keep the ADSL line open and not have a land-line at all, "just as it is now". The phone monkey asks what I mean by "just as it is now", so I explain that whilst I have no means to make a phone call or receive incoming calls, that I am indeed still able to use the Internet over the same line. He argues that this isn't the case and that this isn't possible.
I point out that I'm using a SIP phone to call them at that very moment and this is how we are able to have this conversation, yet he is adament that the Internet can not be working on my phone line.
Turns out that I still have to have the land-line to have the Internet.
I just paid as normal and got the (non-used) land-line reinstated rather than argue any more.
(, Mon 27 Feb 2012, 11:37, 2 replies)
surely the correct response here
is to not pay them next time? If you only want broadband, and that carries on working after they cut you off, why keep paying to reconnect?
(, Mon 27 Feb 2012, 13:48, closed)
Long gone now
...as that was at a different abode, and many years ago.

However, I did exactly as you say some months after this call, as again I received no bill, no letters, and as I didn't use the phone much hadn't realised that it was no longer working.
After they cut the phone off, it takes about 3 weeks before the ADSL line follows suit.
(, Mon 27 Feb 2012, 14:19, closed)

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