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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Thats as maybe
but the Apple shop would still be perfectly within their rights to say "not our problem, mate. You bought it from O2, take it up with them." So in this case I have to agree, credit where its due.
(, Mon 27 Feb 2012, 12:23, Reply)

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