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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Finance perhaps. Health insurance definitely,
Motor or household insurance, no. Not in this country at any rate. No claims handler wants to decline a claim as it is actually more hassle than paying out. You had a shit experience with a shit claims handler and a couple of phonecalls and a letter of complaint would have sorted the claim for the jacket out.
(, Wed 29 Feb 2012, 13:46, Reply)

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