I didn't cancel it because I got an easier offer, if you have the choice of "Call this phone number at £1.80/minute" (again, I wasn't in the country at the time) or "Do nothing" to cancel, both perfectly within the rules, what would you do? If they'd sent me an email saying "You owe us £15 and your card details have changed so we can't take it" they'd have got paid and I'd have cancelled it over the phone, fact is they offered me a way out.

As for it being the cheapest option, no, they could have just done the refund and saved themselves a hundred or so quid.

I see where you're coming from about it being a dick thing to do, and if I had done it deliberately to get out of the contract or if I'd done it just to piss them off and waste their time, sure. What actually happened is they made it deliberately inconvenient to cancel, then worded their reminder email in such a way that I was technically in the right. The best kind of in the right.
( Ungersven would support SpankyHanky's patreon, Thu 1 Mar 2012, 9:27, Reply)