Plymouth City Council
Bumholes. They have this policy where you can't put your rubbish out before 6pm the night before your rubbish is going to be collected. Which we stuck to for the whole of our tenancy, except for when we were due to move out.

So we've cleaned out the house and have a few bin bags full of crap etc, but it's Monday and our rubbish isn't due to be collected until Wednesday. We didn't have a car and so couldn't take it to the tip. We couldn't leave it in the house or we'd lose our deposit. We couldn't technically put it out yet. So I phoned the letting agency and asked their advice. They assured me that the council make allowances for this kinda thing, especially as we were moving up to Bristol and couldn't just pop back round.

So we put the rubbish out, we move and all is well.

Until a week later I get a letter in the mail with a £50 fine for putting the rubbish out too early. I wrote back to explain the situation and even sent copies of the train tickets to prove what day we went. Their reply? Pay within 14 days or we will be forced to start an official enquiry. So I paid, to save hassle. And thought it was done.

A couple of months later I get another letter saying that as I haven't paid, they need me to come to their office to have some investigation and possibly go to court. Wtf? Over a few bin bags? I called them to find out why they thought I hadn't paid when it damn sure had come out of my bank account. They phoned back a while later to say a limp sorry, it had been an admin error.

Idiots.
( El Lazarus is calm now, Ish,, Thu 26 Jul 2007, 19:54, Reply)