And the point of that was?
Setting the scene it was Christmas Eve 1999. As we headed towards the new century the office was reducing into the merriment that only several glasses of mulled wine can bring.

I get a call from customer services, an angry customer who has to speak to a director. Being in the mood for a laugh I answered the phone.

During my 94 minute conversation we covered

- The lack of a manual with his computer
- His role in the second world war
- Why youngsters these days are layabouts
- How 'big' companies like us don't care about the customer
- The price of sugar (?!!)
- The lack of a manual with his computer

To cut his extremely long story short I offered to send him a manual, he didn't want that apparently. Asked what he wanted I was told I had answered all his questions. Presumably if 'Yes', 'mmmm' or 'Sorry you'll have to repeat that' did that then I am truly happy.

Time on my mind, about 10 seconds after the call finished until now.

When calling a company my tip is keep it brief and actually have a point.
(Outtheresomewhere, Thu 4 Sep 2008, 17:20, Reply)