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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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More irritating than hell...
Once working in the local shop a regular customer marched in and pondered some purchases from the shelves.

A power cut ensued.

The customer continued with his shopping, in the dark, in near pitch black conditions. He then marched up to the till, which I was under searching for a torch, which in the end turned out to not have any batteries in anyway. This conversation occurred:

'I'll take these and 20 Rothmans please'
'Wha?'
'just these, and 20 rothmans, please?'
'I'm sorry I can't serve you right now, there's sort of no light in here'
'Ok, forget these other things, can you just sell me the 20 rothmans then'
'Sorry, I cant, the till won't work cos theres no electricity, it wont work'

He then marched around screaming in his fruity accent 'BUT I WANT MY CIGARETTES!!!' IN THE DARK. The manager then asked me clear the shop of customers, this meant taking the torch (there was one which actually worked, who'd've thought?) through the black Co-op mine and guiding the old ladies. Once I'd used the line 'come towards the light' once too many times to be funny any more I made my way back to the till.

HE WAS STILL THERE... WAITING...

'Sir I'm really sorry but we need to get all the customers out of the shop, its technically not safe in here with no lights'
'BUT I WANT MY CIGARETTES!!!'

He left, eventually, with only a gentle push...

I think I said 'Thank you, come again' as I slammed the door and locked it behind him. Never could look him in the eye every time he came back for his 20 Rothmans, for fear of pissing myself laughing.
(, Thu 4 Sep 2008, 22:14, Reply)

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