
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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I work at a popular dog boarding kennel in California... This year we finally started an office-wide tally for customers who called on Good Friday to leave their dogs with us over Easter...and then were absolutely floored to discover that not only were we completely booked, but had nearly forty other clients on a waiting list. And their ace up the sleeve for "confirming" a kennel reservation when we're 'booked'? "Oh, I *had* a reservation-- I made it last week with Donna, so you'd better take my dog!"
Oh, yes, of COURSE we'll ignore those 40+ waitlisters, as well as the 90ish people who had the foresight to book in advance for a major holiday... You are so clever to use Donna's name, especially since we have never employed a woman named Donna in twelve years of operation.
Twats, all of 'em. Especially those who use our hours of operation sign to get a leg up to call over the fence to ask when we open. Sheesh!
( , Fri 5 Sep 2008, 6:17, Reply)
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