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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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HSBC are no better....
I applied for a loan there to consolidate a load of other bills. Total monthly repayment of the loan was less than I was paying doing it all seperately.

I got refused cos I could't afford the repayments - passed the credit check etc etc! When I pointed out that I would actually be paying less (and I'd willingly close all my other accounts as part of the loan agreement 80% of which were with HSBC anyway!) I was told that there was no human who could override the computer.

So, don't bother transferring your mortgage there then.
(, Sat 6 Sep 2008, 2:09, Reply)

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