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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Hmm....
As someone that's had to work in this rather vile trade, let me shed a fraction of light upon those of you who might not understand a thing or two about the delightful telesales 'industry'.

First and foremost, only a miniscule handful of people actually -opt- to work in this field. For the vast majority of them, it's a question of 'work or be on benefits' or 'my student loan needs paid off'.

Of course, little sympathy should hang for them in the most part, least of all myself, as with my severance from my last job I -could- have just lingered around doing fuck all for a month or so.

However, I decided to go back into work, and ended up selling services for a telephone provider (whose name rhymes with 'WalkWalk'). The job was vile, and the people I was forced to attempt communication were even worse. I made no bones about the fact that this was an inconvenience to them, but tried desperately to maintain -some- manners where possible.

However, think of it like this. You pick up a phone, speak to a sales agent for around 1-2 minutes. Yes, that might piss you off, wasting two minutes of your day, but consider that the agent in question is also thinking the same thing. Yes, most of the time they're paid on commission, so they're going to question your lack of interest. If you can give a fair reason, most will accept it, hang up and (using their system) try to remove you from the data listings they have.

If you're not interested, you're not worth their time. Thus, if they call you back, nine out of ten times, its their dialling system that's automatically added you, not them.

Just look at it like this, some people need to make money, and sometimes they need to sink as low as telesales. They're not out to get YOU, they're just looking for someone interested. Give them a break, most of them can't stand working in their position.

Those that do? Yeah, rip through them all you want. THEY deserve it.

Cunts.
(, Sat 6 Sep 2008, 3:31, Reply)

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