I should add,
before someone else does, that I didn't lose my job for being mean to or about the customers. I got on well with most of them and worked harder than anyone in that place to make the customers' experience a pleasant one. I got full marks from the mystery shopper for a perfect transaction including acknowledgement, smile, greeting, smalltalk, etc. I had regular customers who made a point of coming to me.
No, I lost my job because I put two bunches of flowers to one side to pay for later. Because, obviously, that's more important than being a damn good employee in every other way. Actually, I think I lost my job because when called down to speak to the manager I told him everyone does it, including members of the management... in retrospect perhaps it was not a good idea to tell the boss he has no control over his staff, especially when I wasn't prepared to mention names... So he made a shining example to all out of me.
( warmfuzzies Isn't here, Sat 6 Sep 2008, 13:46, Reply)