Customers from Hell
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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This one time
I was handling this MASSIVE rebranding project for a publicly listed company. My part of it involved a HUGE website re-design and the production of 7 videos in a ridiculously short period of time.
The client did not like writing things down or sending e-mails so would insist that I go round to her office for 'meetings'. Her office was miles away and a ten minute meeting took away half my day.
I charged for my time and I warned the client that all these half days would add to the cost of the job.
I often had to just flat out say I could not come round as I had to work on her project and would she mind maybe just talking over the phone or even emailing me. She balked at the idea.
So after a lot of hard work and one member of my team suffering a breakdwon we pulled it off.
The day of the launch we watched the share price climb and climb. The company made millions of the back of our work and we were delighted.
My boss asked the client for feedback and her one criticism was that I didn't spend enough time with her.
I had just made them very rich indeed and she used that moment to criticise me.
Weeks later I sent her the bill with all the additional time charges for our half days meetings and surprise surprise - she refused to pay.
"I never asked him to come out here." she said.
I quit the whole industry soon after. Now I make money for me and me only.
Fuckers.
( , Sat 6 Sep 2008, 23:21, Reply)
I was handling this MASSIVE rebranding project for a publicly listed company. My part of it involved a HUGE website re-design and the production of 7 videos in a ridiculously short period of time.
The client did not like writing things down or sending e-mails so would insist that I go round to her office for 'meetings'. Her office was miles away and a ten minute meeting took away half my day.
I charged for my time and I warned the client that all these half days would add to the cost of the job.
I often had to just flat out say I could not come round as I had to work on her project and would she mind maybe just talking over the phone or even emailing me. She balked at the idea.
So after a lot of hard work and one member of my team suffering a breakdwon we pulled it off.
The day of the launch we watched the share price climb and climb. The company made millions of the back of our work and we were delighted.
My boss asked the client for feedback and her one criticism was that I didn't spend enough time with her.
I had just made them very rich indeed and she used that moment to criticise me.
Weeks later I sent her the bill with all the additional time charges for our half days meetings and surprise surprise - she refused to pay.
"I never asked him to come out here." she said.
I quit the whole industry soon after. Now I make money for me and me only.
Fuckers.
( , Sat 6 Sep 2008, 23:21, Reply)
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