once while workin callcentre hell
picture this. i'm on the desk for a company who offer cheap combined gas and electric bills for the over 65's, based on the number of bedrooms giving one fixed monthly bill, so in winter they can run the heating and not fear big bills.

so this one old lady's on the line, she's deaf as a post, very confused, i ask her if she has a heated greenhous (stock question) she hears 'beehive' and starts getting all worked up.. accusing me of 'prying' etc..
at which point the voice i've been hearing faintly in the background comes on.. it's obvio9usly her son.

he starts off nicely with a 'now listen here gobshite, i'm not having you swindling my mother, blah blah old and vulnerable blah blah, blah blah conned out of life savings blah watchdog blah.. so i start trying to explain what we're offering and what you need to qualify, and he starts LITERALLY screaming, i could near-as-dammit hear the spittle hitting the receiver, how this was a private ex-dir number, they were on the no-call list, and how DARE i call her, and he wanted to speak to my manager, was going to press charges etc etc...

i waited for the man to die down into some kind of enraged silence, and said 'sir, i'm not sure if you're aware, but this callcentre handles inbound calls only. our outbound call function is disabled and we don't have functioning handsets, just headsets and a green button to answer calls. the only way it's possible for this conversation to be taking place is if you dialled us.


he went very quiet.
twat
i just hung up. fuck him.
(UppityDamnPrimate LET'S OPEN THIS F*CKING PIT UP, Sun 7 Sep 2008, 17:35, Reply)