Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
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chthonic, Thu 4 Sep 2008, 16:42)
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The original line seems good to me...It just confirms exactly what you are calling about and starts the conversation in a pleasant and factual manner.
To say 'they are a taxi company, what else would I call about' seems silly to me. Yes the majority of people will be after a taxi, but there will still be other phoning to see how much fares cost or with other questions.
In the end, if you are pleasant and polite on the phone I can't see them being annoyed (even if it was an irritating phrase) compared to the drunken loud who phone for a taxi after a night in the pub...
(, Sun 7 Sep 2008, 19:45, Reply)
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