A good few years back
Was asked to cover supporting dial-up internet calls for a few weeks as our company was reorganizing which department did what and a few of us were placed on this transitional team. We took the calls and worked until midnight for a few weeks, but it wasn't that bad really (the jobs quietened down after 10pm).
One call come in though which pissed me right off. This guy calls in and I do the usual biz (ie bring up his record and account history) and see he's had months of calls to us and various problems. He says to me that he's had loads of issues with this and he wants to quit. So I tell him that it wasn't normally our department that do this, but due to all the hassle he's experienced I could get that done for him. I confirm security (oh aren't I a good little boy), disconnect the account and apologize.
My thanks; "You don't even fucking care, don't you!!!"
"Eh?"
"You're meant to try to save me as a customer!"
"That's not me job mate, if you want to speak to someone about that I'll pass you to the proper disconnections..."
I never did, he swore at me for 10 minutes saying how I don't give a fuck about anything and how people like us should be linched. Well fuck, sorry for doing what you asked bud. I didn't realize you didn't actually want to disconnect but wanted a full and frank discussion on work ethics and general customer attitude, how ignorant of me.
It was after 10 minutes though that the cruncher was heard. "By the way, I work for you guys in ***** department. I'd never treat anyone like that."
"WHAT???? YOU'VE BEEN SWEARING AT ME FOR 10 MINUTES FOR SOMETHING I DID FOR YOU AND YOU WORK FOR US?"
I went a bit mental on him for another 10 minutes after that thanking him for not working from our office as it wouldn't have been pretty. After he actually apologized to me, I asked him politely if I could help other customers whom I didn't care about either which he was currently holding up with his ranting, to which he promptly ended the call.
2 weeks later in the office I get a message from my manager at the time to go to a meeting. I wasn't too sure what this was for as me manager at the time was a power-tripping bitch (got dragged to 5 of these in a month all complaining about me when I'd worked there for 5 years already and never been to one, only because me manager changed, go figure). I sit there and the "Power Cow" opens a file and shows me a record of that particular job. Apparently this jobsworth come into the office and emails the head of our company with a big stinking complaint about me, saying how I didn't give a shit about our customers. I sat there smiling as Power Cow reads this complaint off and asks if I remember him.
"Oh aye, that's the guy who swore at me for 10 minutes and then said he worked for us, yeah I liked him."
I never heard anything else about him after that. It wouldn't surprise me if he works in McDonalds and complains at the drive-thru on his day off. The cunt.
( Jeccius Steam Borderlands 2 junkie, Mon 8 Sep 2008, 9:24, Reply)