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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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I've been saving this one
I worked for a number of years for a Vision Express. They are the opticians that will make your glasses in an hour. The job is far from plain sales or being a till monkey. It's actually a skilled job which I was very good at.
Anyways.

One morning I turned up for work to be met at the door by the assistant manager. He looked ashen faced and told me and the other staff member who had arrived at the same time the the manager needed to see us both.
We walked into one of the testing rooms where the manager informed us that one of our staff members had died overnight.
He was on holiday in Thailand base jumping. Climbing a mountain to do a jump he had slipped and fallen to his death.
As you can imagine we were all devastated.
However the store was due to open and we had to get on, albeit with a subdued atmosphere.

By mid-morning the store was quiet and I was sent on my 15 minute break.

When I came back the store was busy and I reported to the desk manager to see who was next to be served. I was sent to see a man who was here to collect his glasses.

'I've been waiting 20 fucking minutes. This is supposed to be a one hour service'
I looked at his receipt which showed that the hour was only just up. Also he couldn't have been waiting 20 minutes as he hadn't been there 15 minutes before.
However I apologised for the wait.
"Well you should get more staff on. I run a business and when I am busy I just get more staff in, it's not fucking complicated."
"For your information, a member of staff died last night" Ok I know he wouldn't have been working anyway but I was proper pissed off.
"I don't fucking care about that".
I just walked away. When his glasses were ready I handed them over and fitted them with him shouting that he was going to write a letter of compliant about the attitude of staff.

What this twunt forgot was that unlike other retail we have your name, address and phone number.
His business? A pub. Plots were hatched to have the entire staff visit the pub and exact some revenge but sadly we didn't ever get round to it.
CUNT
(, Mon 8 Sep 2008, 11:28, Reply)

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