Professional Customer
I have the pleasure of spending my company's money. And organising service contracts.

I spend hours every week un-digging the holes my feckless colleagues have gotten us in, try and retain some corporate and personal dignity and leave it in such a way i can actually ask for worthwhile favours when our business needs it. Our Academics spew molten bile on email (pretty brave across t'interweb), leather patched bearded piss-stinking couldn't catch a cold face-to-face. Trouble is they have royally f*cked off everyman and his dog, in writing, so it lives forever.

Equally some suppliers are f*ckers. If i am paying £500,000 for something, i want the rep to ring me back when i leave a message. It is just courtesy, but remaining warm and authorative is not easy when i am screaming inside "YOU ARE THEIVING C*NTS -WHERES MY STUFF YOU LYING B*STARDS". I find this so testing. I am really polite in regular life, shit happens and the staff take the brunt of the managers being twunts. if somethings late or wrong, its fine -do your best, there is usually a compromise.

According to my boss, "shafted us" is not a phrase to describe supplier performance.

It is proven, that the best supply chains talk to each other and share the benefits. Make them feel happy and they make you happy. Make it adversarial, you may get what you want but cause a lot of pain and never get more than expected. When you deal with people, people have the power to make you happy or sad.

Be nice to each other!
( bazza van der trance , ooh baby baby, baby baby. Get up on this., Mon 8 Sep 2008, 14:54, Reply)