i've only ever complained 3 times about food in restaurants/cafes
1.) ordered pizza, which was frozen solid in the middle. very politely told the waitress, who apologised profusely. got another pizza and the whole meal was free.
2.) new chinese restaurant. the food was cold, very salty and a noodle cut my gum. the staff suddenly lost the ability to speak english. i walked out and refused to pay.
3.) cafe. ordered sausage, egg and chips. was given sausage, egg, chips and beans. i HATE beans. despite the fact that i, my friend and another 2 members of staff said i hadn't asked for beans, the till gorgon insisted i had. why would i ask for something i hate? eventually lost my rag and told her to replace my meal or wear it. she replaced it. the woman who replaced* her a week later was much nicer.

*she'd done this to 4 other customers THAT DAY.
( Smash Monkey lowering the tone of the whole internet, Mon 8 Sep 2008, 15:30, Reply)