Dog People
I work at a boarding kennel in CA, and while most people love their dog(s) and appreciate the excellent care we give them, there are always those yuppie pseudomums; You all know them-- some youngish couple a year after the wedding who have decided to "practice" parenthood with a dog...

Cue the lady who kept her miniature yapper with us during my 2nd week of training. Perhaps she was the third call I had ever taken, keep in mind. Since she hadn't been in in several months, I went though the whole spiel of dates, times, charges, etc.

It seemed simple enough-- come in Saturday, pick up Sunday, pay $6 per day extra for personal playtime ([$20/day + $6/play]x2 days). I was feeling smug that I'd managed to book a last minute weekend reservation, and my manager was happy with how well I'd informed the gal.

Fast forward to pickup the Sunday in question... Now, six days a week, we have a 'checkout' time, just like a hotel, and if you pick up your mutt by then, no charges for that day apply. However, after that time, they do (natch). Sundays, we don't open until 3.5 hours AFTER that very specific time, so that option isn't offered for Sundays.

Apparently, this hadn't actually clicked with the lady, who was by now toting her shaggy "son" in a Coach carrier. My wonderfully sweet manager stood for 15 minutes listening to all the venom this crab was spewing, included, but not limited to:
"I don't CARE if she's new! She should never be answering the phone if she's going to lie like that!"
"I'm not paying because I was HERE at XXXX o'clock, but YOUR office wasn't OPEN!!!!"
"It's un-fukcing-beLIEVABLE that you are CHARGING me for what YOUR employee screwed up!"

Etcetera

Eventually, Bosswoman called her to try to straighten things out, and ended up getting hung up on.

So she and I went over exactly what the monetary damage that was *so* distressing was:

$26

of store credit.

worth $190.

that she had gotten when Company attempted to
make up for "misinformation/lies" told her by another employee, and refunded her bill.

a year prior.



fecking harpie.

*sigh* that felt therapeutic
(spacecat888 is just gonna finish this page on, Tue 9 Sep 2008, 6:39, Reply)