Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
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chthonic, Thu 4 Sep 2008, 16:42)
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Opera BooksA few years ago I worked in the marketing dept of a (now rather large) internet retailer. Word reached me that a customer had got in touch to complain that she had ordered some books on opera as a gift for her elderly father, only to receive some rather more "adult" books instead. The customer went in to the usual rant "disgraceful... pornography... elderly man... heart condition..." etc. To receive the following reply from the customer service rep' "sorry that the orders got swapped, but imagine how the person who received the opera books felt"
(, Tue 9 Sep 2008, 11:27, 1 reply)
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