Internal Customers..... or should that be infernal?
I work for a good sized telco. Best description of my job is fault investigator - and approx 65% of problems I can fix without having to send a tech out. We have some very large customers and some not-so-large, with myriad products and 'solutions' (God, I hate that word!!). Some are clever, some are not; some are good, some are twunts. But the worst customers of all are the internal customers - other staff.

Sales people by and large are the smelly glutinous mess at the top of the pond scum. Men and women are equally as bad. Their approach is this - if you are not Sales you are beneath them, and therefore not worthy of respect or the simple courtesies extended from one human to the other. Untermensch by any other name.

I can count on one hand the number of sales people I am happy to help, because they treat me and the others in the team like colleagues, they keep their customer documents up to date, they return calls and reply to messages, and they are respectful. Also they drop us the odd beer or 2.....

But some think that since they can swindle a few businesses out of some dosh for services & products they don't really need (or shouldn't have!) they think they are superior to everyone else.

Normally they are the ones that call you at 8:30PM on a Friday in a mad panic because there is a screw-up happening that their name is all over. Normally its an install (not a fault) but because they have over-promised and are about to reap the fruits of their endeavours, they want you to log it as a fault.

First they come across all pally and use the word "mate" uncomfortably frequently.
Then they say HOW IMPORTANT it is. A lot.
Then they get aggro. And swear at you.
Then they threaten. "I'll call the CEO...."
Go to it, dude......
Finally they beg and plead. Its pathetic.

They just don't understand that if they want help for something out of the ordinary they need to ask for it, not demand it as of right.

These are the same people that will promise you the virginity of their twin 16 year old daughters if you will help save their nads from a certain crushing..... and later if they get into the lift with you, they will ignore you completely.

Length - 8 years of this crap. But the money ain't bad....
(Sebulba continues to fight evil with evil....., Tue 9 Sep 2008, 11:29, Reply)