Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
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chthonic, Thu 4 Sep 2008, 16:42)
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wellim going by the 2 years worth of training and work i did at the bank.
training manual:
"a customer may record a call for personal records, but said recording may not be used in court of law, television or newspaper publication"
so yes they can record the call, but cannot use it, without specific permission from the bank, and the bank wont give them permission.
(, Tue 9 Sep 2008, 12:00, Reply)
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