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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Right, let's sort all of this out. My attitude in the main post is of someone that's been called a lot of names in her time. I was once called a cunt because I refused to give out the banking informationof another customer, I've had my life threatened due to the ruling of the HMRC (Her Majesty's Revenue and Customs) and more besides. I am quite obviously talking about 'customers from hell' here, because that's what the entire thing is about, isn't it?

I was also blowing off steam, a little bit. How I handle myself on here is not how I handle myself at work, and I'd wager the same applies for you. I certainly don't joke about cocks with my customers as much as I do on b3ta, to name one example.

As for your last little comment (which was obviously said purely with an intention to hurt), I'm very qualified. I have not only experience and qualifications in customer service but also I've won awards for it as well which I think I deserved as I've worked hard. It's not a large part of my job now that I'm not on the phones, but believe me- I'm always polite to my customers. About the rudest I get is when I have to terminate a call due to abuse- that's not only for my benefit but also for theirs as I know my client- every swearword they use on the call is counted against them if they have to go to review. Every single one. It sounds ridiculous and it is, a bit, but they take an extremely hard line as a lot of their employees who call us are call centre agents themselves, and they feel they should know better.
(, Tue 9 Sep 2008, 16:50, Reply)

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