Flowerpot
Right, let's sort all of this out. My attitude in the main post is of someone that's been called a lot of names in her time. I was once called a cunt because I refused to give out the banking informationof another customer, I've had my life threatened due to the ruling of the HMRC (Her Majesty's Revenue and Customs) and more besides. I am quite obviously talking about 'customers from hell' here, because that's what the entire thing is about, isn't it?

I was also blowing off steam, a little bit. How I handle myself on here is not how I handle myself at work, and I'd wager the same applies for you. I certainly don't joke about cocks with my customers as much as I do on b3ta, to name one example.

As for your last little comment (which was obviously said purely with an intention to hurt), I'm very qualified. I have not only experience and qualifications in customer service but also I've won awards for it as well which I think I deserved as I've worked hard. It's not a large part of my job now that I'm not on the phones, but believe me- I'm always polite to my customers. About the rudest I get is when I have to terminate a call due to abuse- that's not only for my benefit but also for theirs as I know my client- every swearword they use on the call is counted against them if they have to go to review. Every single one. It sounds ridiculous and it is, a bit, but they take an extremely hard line as a lot of their employees who call us are call centre agents themselves, and they feel they should know better.
( Captain Wow currently being a cunt in Infamous, Tue 9 Sep 2008, 16:50, Reply)