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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Another IT one.
I'm currently working in Tech Support for a very friendly ISP who get awards for such good customer support, but a few years ago my father (if you remember, his drunken dancing got into the newsletter a few months back) had trouble getting his internet working. He gave me a call one Sunday for help with getting on the internet to send some invoices to clients while I was at my friends house, with another friend and his little brother. My Dad uses me for help cos he doesn't know much, so I do his invoices and such, and in this instance I'd already crept out before he had time to ask.

I start explaining to my Dad why the internet isn't working, and he starts getting angry because he's clueless. Anyway, because friend's little bro is enjoying his toys he starts laughing, which sets me off, and therefore my Dad hangs up in a rage, saying I'm a disrespectful son.

Me and friends have a good laugh. He calls again in 10 minutes and we all crack up before I take the call. I explain about my friend's brother laughing at the toys, not that he listens, and more tech support ensues. I explain he just needs to unplug/plug back in the modem, and thats it. Brother starts laughing again...

So (and picture a broad Bolton accent here), he says "TAKE THE PISS OUT OF ME AGAIN YOU DISRESPECTFUL FUCKERS? I'll try again......OH! CONNECTION FAILED, JOB FUCKED, I'M OFF TO THE PUB!"


He didn't get in until 7am the following morning, invoices still hadn't been done either.
(, Tue 9 Sep 2008, 22:45, Reply)

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