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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Just remembered this one.
During my ungrad years i had the pleasure to work at my student union, well volunteer, they paid with food and as much post mix one could drink. I digress.

I will explain the lay out the Union. The front door faces into the campus and there is a paved area outside the door, and beyond a grassy area. Union stops at the edge of the paved area. On this area a several benchs. When you walk into the building you have a reception area/foyer, to your right are the toilets and on the left are three doors. On into liberty's, one the zeros and one into geordy's. In order chill out area, night club area and the the pub. On a friday night they are closed in this order, 10pm liberty's, 12pm geordy's, then 3am Zero. Lib's had comfy sofas and was a mecca, once closed, for the volunteers, it also has massive windows and a great view of the paved area. You get to watch drunk people, always fun.

Anyways, a guy is thrown out and then his friends for being dicks. So the three of them stand on the paved area for 30 or so minutes showing abusing, calling the stewards w**kers and doing an over sized w**king gesture etc etc. You probably get the picture. So they get bored and leave. One of them returns shortly thereafter and tries to be polite and asked if he can go back in to get his jumper. His ted barker jumper. We ignored him, with such lines as "don't look at him and he will think we can't hear him". I don't know if he got his jumper back.

There was also the pr*ck who got throw out, then started kicking off outside the front doors. We watched and so did the stewards. He was making trouble and Bob the head steward decided it would be a good idea to calm him down before he hurt someone. So Bob (who is irish, built and knows how to handle himself) steps outside to talk to him. Word are exchanged and a punch is thrown at Bob, who ducks and physically launches the guy a couple of feet back. The guy is on the floor, and Bob is on him, along with a few other stewards who carry him inside to see the duty manager (DM). it took over and hour to get this sorted, in which time Bob had him in a headlock/sleeper move as he kept kicking off, he managed to get hold of a stewards glasses and crush them. He got a life time ban for that. Oh and i beleive arrested for good measure.

On last guy, he made me laugh. The DM on that night was a frined of mine and so told me the full story. The guy had broken something or other and was in the dog house. DM has him in the office and is trying to get his details. Basicall student ID which is photocopied and then we decided what to do next. Anyways they are in there for ages and the DM is explaining he needs the idea and everything can be settled in house or he can simply call the police. The DM is patient and it goes on and on. Finally he said right last chance or i call the police. No change so he calls for the cops. As soon as he puts the phone down the guy is complient. Hands over the id card, which teh DM photocopies, and begs that he call the police off. Too late. The arrive run his details and he has a warrent out for his arrest. So they cart him off. If he had only given his ID up the worst he would have go was a life time ban, mostly would have been fined and had a temp ban. Idiots.

I have a couple more, for another time.
(, Wed 10 Sep 2008, 4:05, Reply)

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