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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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I think I might be being a demon stylee customer
But I am of the opinion that a certain fruit named mobile phone company can french kiss my rusty sheriff's badge before they get another penny out of me.

I've been with l'orange (spelt in Frenchness so as to not reveal les identities) since 2001 so that's a fair number of years and quite a bit of cash (I only have the figures for the last couple of years, but it's over £1.5k in that short time).
The few times I've had problems, customer service has been on the greener side of wank. Oh and that includes them not being able to spell my name for a number of years. I don't think I've ever met anyone with the surname 'Alexandra' so why do they insist on it being such?
Then I was conned into having insurance for the full year because I'm a mong and didn't cancel it after 3 months.
But of course after dropping my phone in 'the sink' I was told I shouldn't have had it in my hand and that as I wasn't taking due care with my handset I wasn't covered. Bastardos? Yes.
So it was with much glee and a spring in my step that I skipped along to a Virginal shop where I have a friend who's a manager.
"Give me good deal, person who I am acquainted with" quoth I. Didn't matter that I knew him as I would have got the same deal anyway: A good one that was better than pisspoororange.
Long story shortened:
Friday - Start Virgin account. Get PAC from egnarO.
Sunday - egnarO phone dies, out of spite.
Tuesday - 'New' month of line rental with egnarO starts, but can't and don't use phone because it's dead.
Wednesday - Number transferred so can no longer use egnarO phone.

A week later, bill arrives asking for £25 for the month line rental. Of which I used one day.
I should point out my contract ended in June and I didn't sign no paper saying "I want to carry on using this tariff." I've been paying for the same tariff since then, yes. But I didn't agree to it.
That's the base upon which my careful crafted letter is resting:
"Dear peeps,
I ain't giving you £25 for a piss poor service I didn't use for the ONE day it was available to me.
Kindly fudge off. I'll give you 60p+ VAT max. What say you?"

They cashed the cheque I enclosed for the money I owed for the previous month, and sent a letter saying: "It appears you haven't paid £25... kindly do so."

A copy of the original letter is winging it's way towards them again...

I'm a grumpy fecker, I know.

Length is like the story, irrelevant. But you love it anyway.
(, Wed 10 Sep 2008, 12:19, 2 replies)
'Tis a shame
For I have been with that mobile phone supplier for even longer. And I find that they are tops! Mind you, I have not asked them anything more challenging than 'I'd like to change my address'. I did once say 'Can I have an upgrade' and they said no. But I was expecting that.
(, Wed 10 Sep 2008, 13:50, closed)
I was amused
when I phoned up and said "I want PAC."
"Oh but Mr Monkey, you've been such a good customer..."
"Orly?" - that's not what the bird in the shop said to me when I went in when the contract expired. Couldn't give me the tariff I wanted at all...
(, Wed 10 Sep 2008, 14:45, closed)

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