Thanks, bakerloo boy
for reminding me of a lovely customer.

I'd been on the phone with this narky old bag for the best part of 30 minutes. She'd made her point, and I had pointed out where she was wrong. We were going around and around in the same circle, me trying to explain that it isn't my fault if you're too lazy to read the letters we send you. Then, salvation was mine ..

"riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiing " went the fire alarm.

I explained to her that the fire alarm was ringing and I would have to end the call in order to evacuate in a safe and timely manner (read:saunter casually out of the door and wait for the Fire Brigade to tell us that the canteen staff have burned the toast again).

She dared me to hang up! Told me she would "have my job" (why do they all yell this? If they want it that badly, they can have it, but the money's pretty crap and the office is always cold!) if I hung up. So, being a reasonable soul, I hung up.

She never rang back - although my boss sending her a letter telling her that the contract was cancelled and never to contact us again may have helped!
(TheWeeWitch hasn't been here much recently .., Wed 10 Sep 2008, 16:26, Reply)