Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
(
chthonic, Thu 4 Sep 2008, 16:42)
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Simple answer to that...Have several different phone numbers for different departments.
0845 123 0001 for sales
0845 123 0002 for technical support
0845 123 0003 for payment queries
Etc. It doesn't cost that much to have several phone lines: I'm sure the companies can afford them!
(, Wed 10 Sep 2008, 17:36, Reply)
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