We had one guy who paid for a BB install tech to call out
The problem he had was a proxy setting left in IE from Freeserve's installer software and IE giving "Access Denied" when trying to browse. It's a pish easy fix and can make us look good 'n' cleva to the average human too :)
I let the customer know it's just a 20 second fix but no, he wants an engineer to call out for it. He paid for the physical install of the equipment in his house, this isn't working. I told him it was and just to remove one tick from Internet Options.
He argued for 5 minutes with me on this. I did tell him repeatedly how to do it himself if he wished and there was no way I was going to send an engineer out to do that. I also told him we could've fixed it 6 times over by now and he could have already been browsing by now etc etc. It ended up going to a manager and he still wouldn't untick "Use a proxy server" himself. Some people just can't be helped.
( Jeccius Steam Borderlands 2 junkie, Wed 10 Sep 2008, 18:37, Reply)