Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
(
chthonic, Thu 4 Sep 2008, 16:42)
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One I got the other dayMe: Hi, you're through to *company back office* how can I help?
Customer: Hi, I want my calls package activated
**ID&V process*
Me: Oh, it's due to be activated in 5 days time
C: You have to activate it today
Me: We can't move an activation date I'm afraid
C: You have to.
*this goes around in circles. The customer is calm as anything, not a hint of anger in his voice throughout the whole call*
Me: I'm afraid we're going in circles and I'm going to have to end the call soon.
C: If you don't activate it today, I'm taking you to court.
Me: I can't just push a button! It's got to go through BT.
C: If it's not activated today, I am taking you to court. *hangs up*
Better get my trouser suit ready, ey?
(
Methylene Blue - electrohead, Wed 10 Sep 2008, 22:21,
1 reply)
Ooo, work court appearences are funAnd if it comes down to it, play the deaf card!
What could go wrong...
(, Wed 10 Sep 2008, 22:50, closed)
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