Hold that thought
So many people lose the ability to think for themselves when they know there's an I.T. person to do the thinking for them. The lazy / can't-be-arsed-because-they-have-someone-to-do-the-thinking-for-them attidude kicks in.

Example:
Random non-thinker: The printer isn't working
I.T: What does the big LCD screen on the front say?
Random non-thinker: It says 'Insert paper into Tray 2'
I.T: Well, erm, Tray 2 has ran out of paper. Can you put some more in?
Randon non-thinker: Where do I put it?
I.T: Into Tray 2, the tray that has Tray 2 written on it [jeeez]
Random non-thinker: Erm, ok then. Thanks.
I.T: No problem. [There's another 60 second's I'll never get back]

I suppose in all fairness it's often a fear of the unknown and underlying fear that they might break it that might have something to do with it.

Another gripe: A person who can, for example, build websites, does not necessarily know how to repair your PC just because they 'know computers'.

Ask me once and I will help you. Ask me twice and I will fix it again. Ask me three times and I will consider sticking pencils in my eyes.
(ed-z, Mon 28 Sep 2009, 15:41, 1 reply)

Stick pencils in the questioner's eyes instead.
Much more satisfying.
( flake has nothing against your right leg, Tue 29 Sep 2009, 1:06, closed)