IT SupportOur IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.
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Scaryduck LIKES EGG, Thu 24 Sep 2009, 12:45)
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Alternative repair strategyI worked for a large university that broadcasts on tv.... you know the one.
We had about 4000 staff users on site so IT support was covered by several solutions. Helpdesk for "I can do stuff" queries, our dept dealt with system faults (typically software or upgrades) then we escalated hardware faults to an onsite third party company who tendered for a fixed price repair to all hardware.
I learnt the ropes from Paul who was on occasion rather lazy. His solution in dealing with a persistent users software problem was this. He could have formatted the hard drive and reinstalled all the software etc taking a few hours... OR, take a pair of side cutters and nip one pin off a soldered on controller chip on the drive causing it to fail. Then phone the other company to let them replace the drive. He called it a free upgrade....
(, Tue 29 Sep 2009, 10:09, 1 reply)
This...should really be posted in 'Top Tips'.
Effing genius!
(, Tue 29 Sep 2009, 13:23, closed)
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