you make lots of good points.
The support are usually in a different room, so they are strangers to the rest of a company, and yes you do suffer from the police syndrome. My dad was a copper for 25 years and said the worst part of the job is that you only see people when there day has gone to shit and you are the only one that can solve everything. Like support. So strangers you have to rely on that are going to confuse you with things that you don't understand, with the worry that all your work is going to go into the ether... no wonder we get tense with each other.

I really do understand!

I am a radio presenter, so please also understand that I have 2 hours counting down to show time. I present and produce, and need to be composed and briefed before I go on air other wise 100,000 people are going to turn off and I'll get fired. If I call support with 15 mins to go with something that is broadcast critical no shit I'm stressed.

I love the 2 broadcast engineers IT gods, seriously, without them I am nothing, cus they built it all, and they know the problems that we face.

We have out-sourced off site IT support... they don't know.
(rockers74 killed a man in Reno just to watch him die., Wed 30 Sep 2009, 17:35, Reply)