Yep, customers suck alright
We have similar trouble getting people to adapt to chip and pin in Somerfield.

The other day there was one oldy biddy who not only couldn't remember what her PIN was, she couldn't even remember how many digits it was supposed to be! She put in 3 numbers and then stood there looking at me.

We also do a thing called a Saver card which, if you decided to register, monitors what you buy for market research and occasionally dispenses money-off vouchers accordingly. There are also some BOGOF offers and suchlike which require a Saver card for you to get them. You get so many people completely missing the (not undersized) writing saying "Saver card offer ONLY." and then complaining when their shopping comes up more than they think it should be.
(Mr Slippyfist, Mon 10 Jan 2005, 16:48, Reply)