Barclays
Just had a largeish amount paid into my old Barclays Current Account, which I thought I'd closed ages ago (fairs fair - Halifax should have closed it as part of their transfer service.)
Anyway - this money is in an account with an old address (haven't been there for 6 months) and I haven't used that account for 3 years.
Will they help me? Only if I have photo ID. I don't drive, nor do I have a passport.
So - by phone - I manage to pass the security details, and they're all very helpful, and then they ask "Are you at the same address?" I laugh slightly, and tell them that was the problem, I've changed address and...
The fuckers terminated the call.
Well, finally I've sorted out a passport, gone into a branch, and accessed the money. Dozy-bright-eye assistant is obviously overwhelmed to help me when I say, "Of course, I'm actually looking to invest in a Savings Account!"
"Oh, we have a wide range, would you be interested."
"No," say I, and proceed to list all the fuckups and mistakes they made that made me transfer my account 3 years ago, and then add the petty mindedness they put me through for the past few weeks.
End of the conversation, and the assistant is twitching, the personal banker on the next desk is hiding, and the long queue of people behind me are very quiet.
*sigh*
Treat them with the contempt they deserve...
(zane, Sun 15 May 2005, 11:24, Reply)